Placing an Order:
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information.
Questions regarding any of our products and services?

email us at: customerservice@littlepamperedpets.com
Exchanges and Return Policy

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can exchange anything except personalized items, edible items, beds or crates for any reason unless placed after March 15, 2009 during our Liquidation Sale.

1. All returns/exchanges require a Return Authorization Number (RA#) no exceptions will be made. Please email us at: customerservice@littlepamperedpets.com to obtain an RA# . Returns or exchanges received without a Return Authorization will NOT be processed.
2. All returns/exchanges must be in unused and in sellable condition (remove all fur, no smoke or other smells).
3. If an item arrives damaged or defective you must contact us within 48 hours of receipt.
4. The customer is responsible for shipping charges obtained to send the exchange/return items back to Little Pampered Pets.com. We will cover one (1) FREE shipment via First Class Mail to the customer per order. Each subsequent exchange will have a $2 shipping and handling fee for USPS First Class Mail.
5.All returns for full credit will be charged a $2 restocking fee.
6. Please read the item descriptions carefully before ordering.
7. Shipping and handling charges are not refundable.
8. Please allow one billing period for any refunds to appear on your credit card statement.
9. For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt or delivery confirmation. Little Pampered Pets is not responsible for items damaged or lost in transit.
10. Any returns/exchanges that are shipped and are not paid for, CODs or marked "Paid by Recipient" will have the charges reversed. There will be not exceptions.
11.Bargain Basement and Clearance items are FINAL SALE. Exceptions are rarely made.

Methods of Payment:
We accept Visa, Master Card, American Express and Pay Pal

We can also accept cashier’s checks and personal checks. In the event you use a personal check or cashier’s check. If you'd like to pay with either a check or money order, please email us at: customerservice@littlepamperedpets.com

All orders by check or money order will be sent upon receipt of payment.

Delivery Time:
Most orders ship within 3-5 business days from when the order was placed. If there is a delayed shipment you will be notified via e-mail.

Shipping:
Little Pampered Pets uses USPS Priority Mail,UPS Ground,UPS 3 Day Select and UPS 2nd Day. If you need something sent overnight, please email us at: customerservice@littlepamperedpets.com

Shipping charges are calculated automatically in the shopping cart.

International Shipping:
At this time we only use USPS Priority Mail to ship international orders. When UPS is chosen for International orders the order, the shipping choice will be modified to USPS Priority. UPS Ground,UPS 3 Day and UPS 2nd Day is for our USA Customers. We use USPS Priority Mail because of it's ease through customs and dependability.

Sales Tax:
Sales tax will only be assessed for orders that are shipped within the state of New Jersey (6 %). This is due to the fact that our office is in New Jersey. All other states and countries are tax-exempt.

Rush Orders:
In the event you would like to request a rush order on any of the items at Little Pampered Pets, please email us at: customerservice@littlepamperedpets.com

We will do whatever we can to accommodate you.

Thank you for visiting Little Pampered Pets!